Can we chat about the pickup and car return service? What’s it like and what is expected of me?
Great question! We assist all of our customers through our complimentary transport service from Keflavik International Airport (KEF) to our airport office located at Iðavellir 11, 230 Reykjanesbaer. Your wonderful adventure begins upon arriving to our airport office, however if you have made plans to go directly into town, we can also send a transport to pick you up at any location within Reykjavik.
How do I pay for my purchases?
We have spent countless hours to streamline the purchasing process on our website. It’s simple, there’s just a 15% booking deposit fee that will be charged on your credit card and the remaining 85% balance can be paid in person at day of vehicle pickup. We accept all major credits with the VISA/Mastercard logo or cash in these currencies (USD, GBP, EUR or ISK.) A credit card authorization will be necessary once you arrive in person in order to comply with insurance policies.
I won’t be bringing a credit card on this trip and I’ll be the main driver. Is this ok?
No problem whatsoever, as long a member of your party is a cardholder and can present the credit card at the pickup counter upon arrival. Car Rental Iceland with Cars Reykjavík!
I don’t see an email confirmation of my reservation! How should I proceed?
No worries, we got your back. Most of the emails that don’t appear in the inboxes filter through to the spam or junk inboxes. Check there, and if you still can’t see anything reach out to us directly by email at firstname.lastname@example.org. When emailing include your full name and the most information you remembered from your booking.
Is there a minimum age requirement to rent a vehicle through you?
Simple answer here:
-For rentals of any economy, compact or mid-sized vehicles the minimum age to rent is 20.
-For Mid-sized 4x4 or large 4x4 the minimum age is 23.
How long does a charge take to appear on my credit card statement?
Purchase will automatically be sent to your credit card company and viewable immediately online.
I’m worried about if something unexpected happens during our trip. What if the car won’t start, or we have a flat tire?
No need to worry my friend. We have a fantastic 24 hour, 7 day a week roadside assistance plan in place to help all our customers during their trip. All you will need to do is call +354 519 41 41 during any time of your trip and give them your information. In case you have a life threatening emergency you must call the emergency number, 112 on your mobile device.
Do I have to get an international driver’s permit to drive in Iceland?
Not at all. All you’ll need is a valid driver’s license from your country, state issued and up-to-date. Car Rental Iceland!
Can you tell me a little bit about your cancellation policy in case any emergency arises?
We are very transparent with all our policies especially the cancellation one. Here it goes:
1. If you choose to cancel for whatever reason more than one week prior to the start date of your vehicle rental, we will honor a 100% refund.
2. Something occurred and you won’t be able to make it last minute? For cancellations made less than one week prior start date, an 85% refund will apply. There is a 15% service charge of the total price which we cannot waive during this period.
3. Forgot about your booking or canceled within 24 hours before pickup? Unfortunately any fees paid will not be refundable
Where are you located?
We’re close to KEF International Airport. Our address is Iðavellir 11, 230 Reykjanesbaer, Iceland. Come say hello!.
I think I wanna go from campsite to campsite. Do you have any favorites you recommend?
If you want to go camping, Iceland is the place to be; it’s full of amazing campsites on immensely beautiful lots. The best thing to do is to buy a camping card which you can order online and it’ll be ready for you upon vehicle pickup. The great news is that a lot of these campsites have full showers, bathrooms and sporting/recreational areas for leisure. We suggest you do not try and camp in the wild outdoors since it will damage the vegetation and you’ll be exposed to the wildlife. Please also keep in mind to always dispose of your waste responsibly and to recycle, at the appropriate locations.
Ok, we’re excited about our adventurous trip. But, we don’t know what type of equipment or necessities we will need. What do you suggest?
Best thing to do is to buy the food, equipment and extras that your trip requires, at source, here in Iceland. There are many large grocery chains such as Kronan & Bonus that have everything you can think of.
I heard that Iceland has a lot of roaming wildlife on the roads. Is this true? How can we prepare accordingly?
We recommend you always keep a look out while driving because roaming animals are a reality. You’ll see some sheep decide to cross the street, especially in the summertime. Other animals that you will see could include foxes, minks, mice and reindeer (in certain areas.) Be vigilant, however if you do have any accident with a farm animal please try and contact the farmer nearby when possible. Have fun and drive safe!
I have traveled abroad many times and there’s always been a lack of automatic transmission vehicles. I can’t drive stick. Do you guys have automatic cards in your inventory?
Yes, don’t worry. We have a selection of automatic vehicles for you to choose from. Different make, models and even come in different colors. Car Rental Iceland with Cars Reykjavík, your Iceland Car Rental with the best prices!
Is it safe to drink the tap water there? I’ve been to many countries abroad and the locals recommended I only drink bottled water. What’s the case in Iceland?
Drink as much fresh tap water as you like. Since Iceland is very virgin and green with little pollution our water is safe for travelers to consume. We do, however, recommend you stick to cold fresh water and not warm water.
We’ll be traveling for a while through the countryside and I’m sure the vehicle will get dirty inside and out. What’s your policy for how the vehicle should be returned as it pertains to cleanliness?
We understand that you’ll want to enjoy your trip to the max. Just clean up as much as you can and make sure you fill the tank up to the same levels as when you received it and all should be ok.